Your answering service is losing you money. But how would you know?
I've been working for a call tracking company for a while now and I'm amazed at how poor call centers and answering services are. I believe most people assume that since it's the primary job of the answer center to answer the phone that no call would go unanswered. This isn't the case.
I was under the impression that call centers and answering services were buildings full of cubes and people that did nothing but answer calls. Again, not the case.
I've seen a shocking amount of calls go unanswered. Callers that were placed on hold and forgotten. Rude or unacceptable customer service.
Don't assume because you are paying someone to answer your phone that they are doing a good job. Start recording and tracking your incoming calls so you know for sure.