June 23, 2009

cfftp 500 Illegal PORT range rejected

Try setting the passive attribute to "yes" where your cfftp action is equal to putFile.

<cfftp action="open" server="ftp.server.com" username="username" password="password" passive="yes" connection="connectionName" >

<cfftp action="putFile" localfile="/var/www/html/#filename#" remotefile="#filename#" passive="yes" transfermode="ascii" timeout="30" connection="connectionName">

March 5, 2009

ColdFusion CFC WSDL libstdc++

I chased a problem all morning with missing libraries in Debian running ColdFusion MX. While trying to run a cfc as a web service I kept getting this error:

"coldfusion.jsp.CompilationFailedException: Errors reported by Java compiler: /opt/coldfusionmx7/runtime/bin/jikesw: error while loading shared libraries: libstdc++-libc6.1-1.so.2: cannot open shared object file: No such file or directory ."

I installed the latest version of libstdc++ and installed libc6-dev but it still didn't work until I tried Keebler's workaround. Props to him.

The end solution was to link the newer library to the old...

"ln -s /usr/lib/libstdc++-libc6.2-2.so.3 /usr/lib/libstdc++-libc6.1-1.so.2"

CFMX 7 running on Debian 4.0

February 1, 2009

Your answering service is losing you money.

Your answering service is losing you money. But how would you know?

I've been working for a call tracking company for a while now and I'm amazed at how poor call centers and answering services are. I believe most people assume that since it's the primary job of the answer center to answer the phone that no call would go unanswered. This isn't the case.

I was under the impression that call centers and answering services were buildings full of cubes and people that did nothing but answer calls. Again, not the case.

I've seen a shocking amount of calls go unanswered. Callers that were placed on hold and forgotten. Rude or unacceptable customer service.

Don't assume because you are paying someone to answer your phone that they are doing a good job. Start recording and tracking your incoming calls so you know for sure.